Question 1

How is delivery and pick up arranged?

Accepted Answer

After you have made a booking we will contact you by email to agree on a specific date and time for the delivery and pickup. Remember, we make the delivery at least one day before your booked date and do the pick it up one day after the rental date.

Question 2

Is there a discount if I book for multiple days?

Accepted Answer

Yes, if you make a booking for multiple days then the first day will be full price but every additional day will be 30% of the original price. So if the original price is €50,00 per day then first day costs €50,00 and every additional day will be €15,00.

Question 3

Do you have instruction manuals for using the rental equipment?

Accepted Answer

Yes, with every delivery we include a QR code card which you can scan and see the manual for that specific equipment. You can also find the manual for each product on its product page.

Question 4

Is it possible to cancel a booking?

Accepted Answer

Yes, it is possible to cancel a booking with a full refund 48 hours before the agreed upon delivery date. If you cancel less than 48 hours before the agreed upon delivery date then you will have to pay 50% of the booking cost.

Question 5

Is it possible to change the booking date?

Accepted Answer

Yes, it is possible to change the booking date 48 hours before the agreed upon delivery date.

Question 6

Can I use my own cleaning agent instead of the Karcher cleaning tablets?

Accepted Answer

No, it is strictly forbidden to use any other cleaning agent except the one we provide. Using other cleaning agents will damage the machine.

Frequently asked questions

General

Carpet cleaner